Reference

gojekpot Legal Terms For Indonesia

gojekpot sets out clear Legal terms for account access, phone verification, wallet activity and policy requests in one place.

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POLICY HELP

Get Help With Legal Questions

A clear contact route helps when a Legal question affects your account or payment record.

Account access If phone verification blocks account access, send the registered number and the exact message shown. We use those details to check the Legal access path without requesting your wallet password.
Payment records For a DANA, OVO, GoPay or QRIS question, attach the payment receipt reference and date. We compare the record with the account before explaining whether a policy condition applies.
Policy request When you want a Legal clarification or account change, name the specific clause and requested action. Our support route records the request so the response stays tied to your account.
DATA PRACTICE

How We Handle Your Legal Data

Legal compliance depends on accurate records and controlled account access. We separate identity checks from ordinary lobby activity, keep payment references attached to the matching account and use account-security checks when a…

Account details

We use your registered phone number and submitted account details to complete phone verification, protect the profile and connect a Legal request to the correct account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace a payment question. We do not treat a receipt alone as proof of account ownership.

Cookies

Cookies may keep your Legal preferences and session state available on your device. You can review browser controls and clear them, although some account functions may then require another login.

Account security

We may ask for phone verification before discussing private account details or changing profile data. Never send us your wallet PIN, password or one-time security code.

Retention

We retain policy, identity and payment records for the period needed for account administration, dispute handling and applicable legal duties, then handle deletion or restriction requests under the relevant rule.

Change requests

To request correction, removal or a copy of your personal data, contact support with your registered phone number and the exact request. We may verify ownership before making a change.

Questions About gojekpot Legal

These Legal answers cover the account, data and payment questions we expect before registration. They are written for Indonesia and describe the practical steps we use when a policy request reaches support. If your situation is not covered, quote the relevant clause when you contact us.

Our Legal terms cover account access, phone verification, personal data, cookies, payment records, policy changes, account closure requests and disputes. Access depends on local law and may differ by location.

Access is available where local law permits. We may apply location-based restrictions or request additional checks, so you should confirm that using the service is lawful in your area before opening an account.

Phone verification links your account request to a reachable number and helps us protect private details. We may require it before account access or before changing identity and payment-related records.

We use DANA and QRIS references to match payment activity with the correct account. A receipt can support a request, but we may still verify account ownership and payment status first.

Yes. Contact support with your registered phone number and state whether you want correction, a copy or removal. We verify ownership, then assess the request under the applicable Legal requirement.

We keep records for account administration, dispute handling and applicable legal duties for the period required by the relevant rule. After that period, we handle deletion or restriction where permitted.

Include your registered phone number, the policy clause, the date, and any DANA, OVO, GoPay, QRIS or bank reference involved. Do not send passwords, wallet PINs or security codes.

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